Refund Policy

1. Overview

At CreateCouponWebsite, customer satisfaction is our top priority. We stand behind our coupon CMS software and offer a straightforward 14-day money-back guarantee on all purchases.

2. Eligibility

You are eligible for a full refund if:

• Your request is made within 14 days of the original purchase date
• You provide a valid reason for the refund (technical issue, unmet expectations, etc.)
• This is your first purchase or first refund request for CreateCouponWebsite

3. How to Request a Refund

To request a refund, please follow these steps:

1. Send an email to help@createcouponwebsite.com
2. Include your order number and the email address used at checkout
3. Briefly describe the reason for your refund request

Our team will review your request and respond within 1-2 business days.

4. Refund Processing

• Approved refunds are processed within 5-10 business days
• Refunds are returned via the original payment method through Paddle (our payment provider)
• You will receive a confirmation email once the refund has been processed
• Depending on your bank or payment provider, it may take additional time for the refund to appear in your account

5. After a Refund

Once a refund is processed:

• Your license key will be deactivated immediately
• You must remove all copies of DealEngine from your servers
• Access to updates, support, and documentation will be revoked
• Any websites running DealEngine must be taken offline

6. Non-Refundable Situations

Refunds may not be granted in the following cases:

• Requests made after 14 days from the purchase date
• Multiple refund requests from the same customer
• Violation of our Terms of Service (e.g., redistribution of source code)
• Inability to use the product due to server environments that don't meet our system requirements
• Change of mind after the 14-day window

7. Chargebacks

We strongly encourage customers to contact us directly before initiating a chargeback with their bank. Chargebacks incur processing fees and may result in:

• Immediate license termination
• Permanent ban from future purchases
• Dispute through the payment processor

We are committed to resolving all issues fairly. Please reach out to us first — we're here to help.

8. License Upgrades

If you wish to upgrade your license to a higher tier (e.g., Starter → Pro or Pro → Business), we offer upgrade pricing. Please contact us at help@createcouponwebsite.com for your personalized upgrade price.

Note: Upgrade purchases are also covered by the 14-day money-back guarantee.

9. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated revision date. Existing refund requests will be processed under the policy in effect at the time of purchase.

10. Contact Us

If you have any questions about refunds or need assistance, please contact us: